PowBet Privacy Policy
Last updated: April 16, 2026
At PowBet, we are committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information lawfully and fairly as required for our online casino operations, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) compliance.[2][3] We also collect gaming activity data like betting patterns, session duration, and game preferences, along with technical data including IP address, device information, and cookies from platform usage.[2][3]
How We Use Your Information
Your information is used for legitimate purposes such as account creation, management, identity verification, and age confirmation under Australian gambling laws.[2][4] We process data to handle deposits, withdrawals, provide personalized gaming experiences, and ensure platform security against fraud.[2][3] Additionally, it supports customer service, responsible gambling measures, marketing communications, and regulatory compliance including AML obligations and reporting to authorities like AUSTRAC.[1][2]
Information Sharing
We disclose personal information only as permitted under Australian privacy laws, such as to regulatory bodies like state gambling commissions, law enforcement, or AUSTRAC when required by law.[1][3] Sharing occurs with trusted third-party service providers including payment processors, KYC verification services, and technical hosts, who are bound by confidentiality agreements and must comply with the APPs.[2][3] We do not sell your information to unrelated third parties.
Data Security
We implement robust security measures to protect your personal information from unauthorised access, misuse, or disclosure, including encryption of sensitive data and secure server hosting.[2][5] Access is restricted to authorised personnel only, with regular security audits, firewalls, and monitoring systems to detect and prevent breaches.[3] Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records to meet AML requirements, after which it is securely destroyed.[3]
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or update your personal information held by us, and request details on how it is processed.[2][5] You may withdraw consent for non-essential processing, restrict certain uses, or request deletion where practicable, subject to legal obligations like AML retention.[2][3] To exercise these rights or lodge a complaint about a privacy breach, contact us; we will respond promptly and you may escalate to the Office of the Australian Information Commissioner (OAIC).
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage patterns, and personalise your experience on our platform.[2] These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings. Third-party cookies from analytics and advertising partners comply with Australian privacy standards.
Contact Us
For privacy concerns, access requests, or complaints, please contact our Privacy Officer.
[email protected]